MEMBERS CONCIERGE
Los Angeles, CA
Company Overview:
DOG PPL is a vibrant and inclusive community-driven space dedicated to providing a safe and enjoyable environment for dogs and their owners. Located in Santa Monica, our canine social club is a haven for dogs and their owners alike, offering a range of amenities, experiential events, and spacious play areas.
Position:
Part-Time Position to Full-Time Opportunity: Members Concierge
Location:
Santa Monica, CA - DOG PPL
Compensation:
~$24 p/h
Responsibilities:
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Be the Face of DOG PPL: Welcome every member with enthusiasm and greet guests warmly, creating a memorable first impression as they experience our unique concept.
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Check-Ins: Greet pup members and their humans, ensuring a friendly and efficient experience.
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Member Management: Assist members by verifying their status and ensuring their documentation and vaccination records are up to date.
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Member Concierge Champion: Serve as a trusted resource for answering questions, whether in person or over the phone, guiding members and non-members with ease.
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Retail: Oversee retail checkout and provide personalized recommendations about our merchandise while keeping the shop inviting and well-stocked.
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Authentic Advocacy: Share your passion for DOG PPL with genuine enthusiasm, highlighting its unique benefits and encouraging potential members to join our community without being overly sales-focused.
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Impeccable Presentation: Maintain the club areas to ensure a welcoming atmosphere that leaves a lasting impression.
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Club Coordination: Work closely with the team to oversee member flow and club capacity.
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Event Facilitation: Welcome guests during events, manage attendee flow, and promote upcoming events through engaging conversations.
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Operational: Complete opening/closing duties, ensuring the club is ready to shine at the start of the day and is properly secured and organized at closing.
QUALIFICATIONS AND SKILLS:
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Must Love Dogs: Embrace your passion for pups as you interact with dogs and their owners throughout the day.
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Sales Savvy: Previous sales experience is a plus! Bring an authentic and non-pushy approach to encouraging new members to join the DOG PPL community.
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Tech Knowledge: Familiarity with Point of Sale (POS) systems and membership dashboards is helpful.
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Hospitality or Retail Background: Prior experience is preferred but not required.
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Canine Experience: Experience working with dogs or in a dog-focused environment is a bonus but not essential.
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People Skills: Build positive relationships with dog owners as the face of our member experience.
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Multitasker Extraordinaire: Thrive in a fast-paced environment and juggle multiple responsibilities with ease.
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Dog Confidence: Be comfortable handling dogs of all sizes, temperaments, and breeds.
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Reliable and Team-Oriented: Bring responsibility, honesty, and the ability to work both independently and collaboratively.
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Flexible Availability: Be ready to work mornings, mid-days, nights, and possibly holidays.
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Physically Active: Stay on your feet and lift up to 50 lbs when needed.
BENEFITS:
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Competitive Pay
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Bring your dog to work with you*
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Complimentary DOG PPL membership
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Leading health, dental and vision insurance coverage
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Opportunities for professional development and growth
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A fun and dog-friendly work environment
HOW TO APPLY:
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Interested candidates should submit a resume, cover letter, and portfolio to HERE
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We highly encourage applicants to record a 30-45 second video of them speaking directly to camera introducing themselves, the role they are applying for and a little bit about their interest in the role and why they would be a good fit. If you have a dog(s) don’t be shy, we’d love to meet you pups. The intention of this is to understand how you present yourself, how you speak and the energy you bring to the table as this role is very often the personality of the company on a daily basis.
DOG PPL is an equal opportunity employer and encourages candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*All dogs, even staff dogs must meet safety requirements to include spayed/neutering if 8 months or older, up to date on required vaccinations and pass a temperament test.
