Members Concierge
Are you passionate about hospitality and creating exceptional experiences for people and their dogs? We're seeking an engaging and proactive Member Concierge to support and enhance our front-facing team. As a Member Concierge, you'll play a vital role in the smooth day-to-day operations of the club. You'll help uphold our hospitality standards, foster a welcoming and well-organized environment, and act as the go-to support for the concierge team. This role bridges team needs with leadership direction, ensuring everyone has the tools, guidance, and communication they need to deliver top-tier service.
POSITION
Part-Time to Full-Time Opportunity
location
LA
compensation
~$24 p/h
company overview
DOG PPL is a vibrant and inclusive community-driven space dedicated to providing a safe and enjoyable environment for dogs and their owners. Located in Santa Monica, our canine social club is a haven for dogs and their owners alike, offering a range of amenities, experiential events, and spacious play areas.
Responsibilities
Warm Welcomes:
Be the face of DOG PPL. Greet every member and guest with enthusiasm, offering a friendly, personalized experience from the start creating a memorable first impression.
Effortless Check-Ins:
Ensure pup members and their humans feel valued while managing check-ins efficiently and accurately.
Membership Support:
Verify memberships, assist with vaccination records, and provide guidance with a hospitality-first mindset.
Trusted Concierge:
Serve as a go to resource, answering questions with warmth and expertise for members and non-members both in person and over the phone.
Retail Experience:
Provide thoughtful recommendations while overseeing retail checkout, ensuring the shop is inviting and well-stocked.
Genuine Advocacy:
Share your passion for DOG PPL with genuine enthusiasm, highlighting its unique benefits and encouraging potential members to join our community without being overly sales-focused.
Impeccable Atmosphere & Presentation:
Conduct routine club walkthroughs to keep every area clean, organized, and inviting. Ensure chairs are always tucked in, amenity baskets are perfectly centered and fully stocked, and the space maintains a welcoming atmosphere that leaves a lasting impression.
Club Coordination:
Work closely with all teams to manage member flow and maintain an enjoyable environment for all.
Event Engagement:
Welcome guests accordingly during events, manage attendee flow, and promote upcoming events through engaging conversations.
Operational:
Complete opening, hourly, and closing duties, ensuring the club is ready to shine at the start of the day and is properly secured and organized at closing.
Safety:
Uphold club policies, ensuring both members and their dogs follow safety guidelines.
Qualifications & Skills
A hospitality first mindset with a passion for delivering exceptional service.
Excellent communication and problem-solving abilities.
A team player who enjoys working in a dynamic and fast paced environment.
A natural ability to make people feel welcome and valued with great attention to detail.
A love for dogs and an appreciation for the DOG PPL community.
Benefits
How to Apply
Interested candidates should submit a resume, cover letter, and video profile.
DOG PPL is an equal opportunity employer and encourages candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*All dogs, even staff dogs must meet safety requirements to include spayed/neutering if 8 months or older, up to date on required vaccinations and pass a social evaluation.
Treats for your inbox
News of our latest clubs, thoughtful advice for life with dogs, and access to limited drops.
